You can contact us by filling in the contact us form now. We will do our best to respond within 48 hours if not earlier.

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Here is a simple explanation of The Meat Merchant.

The Meat Merchant is 100% free to join! You only pay for the meat you buy.

Yes, every transaction you do with The Meat Merchant is completely safe! To securely process your credit card details The Meat Merchant uses SSL technology and we don’t store your credit card number on our servers.

The security of your personal information is very important! That’s why we have a giant on patrol!

Your credit card details are encrypted (SSL) and we will never share your personal details with a third party.

For more information please read our Privacy Policy

We've done a lot of things to lower our prices.

We've established true partnerships with farmers, processors and major wholesalers. We've shortened the supply chain, cutting out traditional middle-men and their associated fees. And we're selling it directly, so we're free from the usual retail margins.

All of this, together, means we can offer our premium meat at a genuinely great price.

No, we don't offer Halal meat at this stage.

Yes, all our products are suitable for home freezing.

Shelf life of opened vacuum packs (not frozen):
• Sausages: 2 days
• Mince (beef and lamb): 2 days
• Chicken & Pork: 5 - 7 days
• Beef and lamb strips: 2 days
• Diced meat: 2 days
• Thin steaks (minute): 2 days
• Steaks: 2-3 days
• Roasts (bone in): 3-4 days

We use an internationally accredited Australian manufacturer of quality meat products. They produce and distribute an extensive range of protein-based foods; primarily fresh beef, lamb, pork, poultry game and small goods.

There are gluten free options available to us, and we will always be sure to mark gluten free products clearly when they're part of an offer.

You can check the specific date and times we deliver to your area at check-out before you complete your purchase.

Sydney;

2000 - 2052 and 2130 - 2144

2060 - 2077 and 2079 - 2113

2114 - 2122, 2125 - 2129, 2145 - 2148, 2150 - 2170, 2745 - 2770

2171 - 2177 and 2190 - 2234

Melbourne:

3000 - 3100 and 3101 - 3207

Brisbane:

4000, 4005 - 4018, 4030 - 4034, 4051 - 4054, 4059 - 4078,

4101 - 4133, 4151 - 4159, 4205, 4208 and 4509

Adelaide:

5000 - 5360

Perth:

6000 - 6017, 6019, 6050 - 6053, 6059 - 6060, 6100 - 6106, 6147 - 6158, 6160 - 6163 

Absolutely. We're actually really proud of our delivery innovations - independent tests show our special insulated boxes and ice packs will keep your order well within refrigerated or frozen temperatures during transit. Of course, if anything in your order is unsatisfactory, you can contact us

When you place your order, you will have option(s) to select a delivery time slot that is available for your specific postcode. 

We will do our best to deliver your order within the delivery time slot you have selected on check out.

If you do not receive your order at the end of the delivery time slot you have selected (please check your receipt in your email which will contain your selected delivery time slot) then please contact us contact us quoting your order/receipt number.

When you order you have the option to leave special delivery instructions. Due to the packaging, the box can be left outside for up to 5 hours after it has been delivered.

If you do not have somewhere suitable to leave the box out of sight such as a porch or back garden, you can arrange to have box delivered to work, or left with a neighbor (hopefully they won’t be too tempted to eat our delicious order before you pick it up!)

Your order will be freshly prepared, packed and placed into specially insulated cartons. These contain state-of-the-art ice gel packs and our couriers are fridged to ensure your meat stay fresh during its journey. Once your order is delivered to your door, be sure to refrigerate it within 5 hours.

Vacuum packing is the process of providing an airtight, moisture-proof package that protects the meat from oxidation, dehydration and evaporation during storage. Once our meat is cut, we vacuum seal it. Generally it lasts for up to 3 weeks in the fridge unopened and for up to 12 months in the freezer without losing desirable eating qualities. Ultimately, this means you can buy more than a week's worth of meat at a time!

Sometimes your spam filter can prevent you from receiving The Meat Merchant's fantastic offers in your inbox, this can be changed by:

1. Logging onto your own personal email
2. Look into your spam/junk email folder and mark any The Meat Merchant emails as not spam
3. Or, simply add the emails ‘noreply@email.themeatmerchant.com.au’ and
   ‘noreply@wmail.themeatmerchant.com.au’  to your contact list or address book

Our email should then be recognised and be sent to your inbox instead of your junk mail folder.

Some email security settings are very strict which therefore block automated emails that The Meat Merchant send; by the time the emails have passed through their servers and gone through authentication it can sometimes be too late.

We currently are aware of this issue mainly with customers using Bigpond email and are currently attempting to resolve this situation. 

In the meantime you can use a web based email (hotmail, gmail or yahoo) to receive our emails on time.

You can contact us by filling in the contact us form

Just look for the "unsubscribe" link at the bottom of the email.

Or follow these steps:

1. Login to your The Meat Merchant account
2. Click on your account
3. Under "Select your preferences" un-tick the box "Email offers straight to my inbox"

Hurrah! Just click on the red ‘Buy Now’ button, select a delivery time slot for your postcode and Enjoy!

Yes, your credit card will be charged immediately.

At themeatmerchant.com.au we accept Paypal, AMEX, Visa and Mastercard.

To become super popular, purchase a great deal as a gift!

Just follow these steps:

1. Click the “Buy Now” button
2. On Check Out choose “Give this as gift” in the Order Details section
3. Fill in their name and enter a personal message
4. Ensure you put the correct delivery address of your friend
5. Select a delivery time slot for us to deliver your gift to your friend

Don’t worry, you will receive the receipt, and the price is not mentioned on the packaging.

The Meat Merchant credit is currency that can be put towards your next purchase!

The Meat Merchant credits can’t be exchanged for cash.

Like all good things, credits have expiry dates.

You can see the expiry date of your credit in your account area.

If you have The Meat Merchant credit you need to activate it before using it on one of our great deals!

Just follow these steps:

1. Login to your The Meat Merchant account
2. Click on your account
3. Under "Current balance" click on "Redeem a gift certificate" and enter in the certificate code (you will find the code in the email sent)

To use your credit, just follow these steps:

1. Login to your account
2. Go to the offer you want and click “Buy Now”
3. On the Checkout page, your credit will appear as a payment method
4. Select to pay using the credit and enjoy your offer!

If you can’t see your credit(s) at the Checkout, make sure you’re logged in.

You can find the list of offers in your accounts area:

1. Login to your The Meat Merchant account
2. Click on your account
3. Click on "My Purchase History" to see a list of your recent purchases and receipts.

You can retrieve your password by:

1. Login to your The Meat Merchant account
2. Click 'Forgot Password?' link
3. Enter your email address that you registered to The Meat Merchant with and press 'Reset'

Your new password will then be sent to your email

The Meat Merchant password genie will grant you a new one! Just follow these steps:

1. Login to your The Meat Merchant account
2. Click on your account
3. Click on “Forgot Password”
4. Enter your e-mail address that you registered with The Meat Merchant and press ‘Reset’

Your new password will then be sent to your e-mail.

Just look for the “unsubscribe” link at the bottom of the email.

Or follow these steps:

1. Login to your The Meat Merchant account
2. Click on your account
3. Under "Select your preferences" un-tick the box "Email great deals straight to my inbox"

You can click here to close your account but we’ll be sad to see you go!

Make sure you have copies of your receipts as you won’t be able to access them on the site after your account is closed.

You can change your billing and/or shipping address by following these steps:

To change your billing address;

1. Login to your The Meat Merchant account
2. Click on your account
3. Go to “Saved Card Details”
4. Remove Card
5. Fill in new billing address and credit card details

Please note, your billing address is only used for billing purposes and never for actual delivery.

To change your shipping address;

1. Login to your The Meat Merchant account
2. Click on your account
3. Go to “Shipping Address”
4. Fill in your shipping address

Please note, your shipping address is only used for shipping purposes and not for billing.

If you have already made a purchase and want to change your shipping address then please contact support. If your order has already been sent to the warehouse then unfortunately we will not be able to change your shipping address for that deal.  

That's ok, all we want is for our customers to be happy.

When you order

Once you hit the 'Buy now' button, your order is processed safely through our secure servers. Your personal details are never shared.

It's that simple!

Reasons to buy from The Meat Merchant

-        Great deals up to 90% off from a business you can trust

-        Restaurant quality produce

-        Safe and secure shopping

-       Delivered to you within the delivery time slot you selected.

It would be a shame for you to miss out on the great offer! Have you shopped around? You'll find that The Meat Merchant offers are significantly lower then retail prices and are of restaurant quality.

Sorry to hear that! Our tech whizzes have been notified.

Here are some suggestions that may help:

- Have you used Facebook to login to The Meat Merchant before? Go to to the link below and try using your Facebook login details:

http://themeatmerchant.com.au/login/